Our 30-Day Fit Promise
We design our boots for wide calves, and we want you to love the way they fit. If your OMBRIA boots aren't right, you have 30 days from the date of delivery to request a return or exchange.
Returns
- Items must be returned unworn outdoors, in their original condition, with the original box and packaging.
- Please try your boots on indoors on a clean surface so they stay in returnable condition.
- To start a return, email us at info@ombria.store with your order number and the reason for your return. We will reply with your return instructions and address. Items sent back without a return authorization cannot be accepted.
- Once your return is received and inspected, we will email you to confirm, and an approved refund will be issued to your original payment method within 5 to 10 business days.
Exchanges
Need a different size or color? Email us within 30 days of delivery and we will help you exchange your pair, subject to availability.
Return shipping
Unless your item arrived damaged, defective or incorrect, the cost of return shipping is the customer's responsibility. Original shipping charges are non-refundable.
Damaged, defective or incorrect items
Please inspect your order when it arrives. If anything is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and photos, and we will make it right at no cost to you.
Final sale items
Gift cards and items marked as final sale cannot be returned.
Late or missing refunds
If you have not received an approved refund after 10 business days, please check with your bank or card provider first, as processing times vary. If you still need help, contact us at info@ombria.store.